Information Technology Blog

End of Windows XP Support

February 28, 2014

On April 8th 2014 Microsoft will end support for the Windows XP operating system.

The University of Nevada, Reno’s Information Technology department is actively working to upgrade all XP operating systems on campus.

We are aware of most XP computers on campus. However, if you have an XP machine, and don’t think we know about it, please contact IT Support.

General Information, Security


Avoiding Disasters

September 12, 2013

Every week the IT Support desk witnesses this unfortunate scenario: A student or faculty member has worked for hours on their very important paper. They’ve been so engrossed in what they are doing that they haven’t slept, eaten, or clicked save. And then… their computer crashes.

Sometimes the computer auto-saves the document, and sometimes it doesn’t. Every time, the student or faculty member has a panic attack, loses their train of thought, and gains a couple of grey hairs.

Here is some advice that you already knew, but it’s worth repeating anyway.

  1. Prepare for the worst – It’s always good to start a list like this with something so positive. However, when you are typing something as important as your research paper or thesis, it’s beneficial to imagine the worst thing that could happen while you’re typing, and plan accordingly. For example, the University is located in an Earthquake zone, so it may be one thing to save your document on multiple devices, but it probably isn’t a good idea to keep those devices in the same building.
  2. Save more often than you can ever imagine – Try and get into the habit of saving very frequently. Every time you save, you are reducing the amount you could lose when your computer crashes, or there is a power outage. Ctrl + S (Command + S on a Mac) is your friend. Whenever you pause from typing, you should automatically save. Never rely on a program’s auto-saving ability – it doesn’t know how important the document you are typing is.
  3. Save in multiple locations – Saving your document only to one device is a bad idea. The IT Support desk has seen many people believe they are safe by saving to a USB drive. Unfortunately, USB drives, and all devices, fail at some point. While IT does have tools that can recover this data, they should not be relied upon. Save to your USB drive, and then back that data up to the cloud (using a service like Dropbox or SkyDrive – as long as you don’t have confidential information on there). If you are an employee, use your personal NAS drive. That way, your data will be on more than one device, and also in more than one location.
  4. Use a reliable machine – You may have used “Ol’ Smoky” the laptop for years, and become quite fond of it. However, if your machine is unreliable, then so is the data that is stored on it. Use a machine that will reliably last the length of time you need it to. The lab computers in the Mathewson-IGT Knowledge Center are regularly maintained, and are all connected to backup batteries in the event of a power outage (providing 15 mins for you to save your work before the computer safely shuts down).

If all else fails, come see us at IT Support. We can’t guarantee that we will be able to recover your data, but we certainly have tools and the knowledge to help you as much as possible.

 

General Information, Training