Information Technology Blog

Welcome to Fall 2016!

August 9, 2016

Information Technology realizes that after a short break there could be some things with your account and computer that have changed, or some policies that may have been forgotten.

Here is a useful list of things to help get your semester off to a great start:

Help Desk Expanded Hours

At the beginning of the semester, the Help Desk is open for extended hours.

  • Fall (first 2 weeks of semester): Mon – Thu 8am – 7pm; Fri 8am – 5pm; Sat – Sun 1pm – 5pm
  • Spring (first week of semester): Tue – Thu 8am – 7pm; Fri 8am – 5pm; Sat – Sun 1pm – 5pm

After the initial extended hours, the Help Desk then returns to regular operating hours.

New / Updated Services

NetID Password

Your NetID password expires every 365 days. This may have occurred while you were away. Look out for an email notification informing you of any upcoming expiration. Update your password on the NetID Management Site. Further NetID troubleshooting may be needed.

The Information Technology department will never ask you for your NetID password.


Watch out for malicious “phishing” emails. Learn the tell-tale signs to avoid becoming a victim.


While your computer was switched off, various scans and updates will have been queued. Therefore, your computer may run a little slower than usual while these tasks are completed. During this time, your computer may require multiple reboots.

New software for your computer may be downloaded from the Software Catalog. Some software licenses, such as SPSS and Adobe Creative Cloud, can be purchased centrally through Software Registration Portal.

General access computers and IT supported labs have been updated with a new base “image”. Contact IT Support for more information.

Windows 10

The latest Microsoft operating system is not currently supported by Information Technology. Do not purchase this operating system on new machines unless it is required and is not being used for business critical operations.

New Employees

Access to computing resources, including obtaining a NetID, is triggered automatically from the HRMS system. Get their details entered in to HRMS early to ensure they’ll have access on their first day.

If an employee needs access to HR or Financial data, please note a difference in application depending upon the access type.

Maintenance Schedule

Familiarize yourself with the Information Technology maintenance schedule and outage announcements to ensure that systems are not adversely affected or miss out on critical updates.

Stay Informed

Subscribe to the mailing list to be informed about the lastest system changes and outages on campus.

General Information

Microsoft Internet Explorer Support Changes

December 22, 2015

January 12, 2016

Microsoft is terminating support for older versions of its popular browser application Internet Explorer on Tuesday, January 12, 2016. As of that date, Microsoft will no longer release security updates, patches, or bug fixes for all versions of Internet Explorer except Internet Explorer 11.

In an effort to keep the campus computing environment secure for everyone, all computers must be upgraded to IE 11 before February 1, 2016. If your computer is centrally managed by IT, all previous versions of IE will automatically be removed and IE 11 will be installed during the regular maintenance window. If your computer updates are managed by you or your department’s technology staff, you or your department technician must remove all previous versions of IE and install IE 11 or greater before February 1.

University of Nevada School of Medicine clinic computers will automatically be upgraded by IT separately during its regular maintenance window.

After January 12, if you are still running an unsupported version of IE on the campus network, you are putting the University at risk. All University owned computers are licensed for IE 11 under the University’s Microsoft license agreement. Unsecure computers cannot be allowed on the University network, so if you need help upgrading to IE 11, contact IT Support at (775) 682-5000 in Reno or (702) 671-5100 in Las Vegas to open a work order, or email or Please be aware there may be additional expenses required to upgrade your computer, other software, or other equipment in order to run the latest versions. IT staff can advise departments on inexpensive ways to upgrade or replace computers in order to run currently supported operating systems and applications.

If you have an important business need that requires an older version of IE (i.e. research equipment, critical applications, etc.), you must contact IT Support with detailed computer information before Friday, January 8, 2016, so someone can assist you in finding a secure solution.

What’s the plan for the IE 11 upgrade?

  1. After final exams end on Wednesday, December 16, at 5:00 p.m., all centrally managed general access and lab computers will be automatically upgraded to IE 11. IE 11 will also become the default version of Internet Explorer on all centrally managed new computers.
  2. During the Friday, December 18, regular maintenance window, IE 11 will be made available to all other centrally managed computers to install at your convenience. Click on the notification pop-up window in the bottom right hand corner of your computer screen to accept the installation. Multiple reboots may be required.
  3. If you aren’t able to install IE 11 before January 12, the centrally managed installation will automatically be installed during the regular maintenance window on Friday, January 15, 2016. Multiple reboots may be required.
  4. If you aren’t going to be on campus between Friday, December 18, and Friday, January 15, the centrally managed installer will automatically run the next time your computer is powered on. Multiple reboots may be required.
  5. On or around Monday, January 25, a reminder with instructions will go out to all centrally managed computers that have not upgraded to IE 11 notifying them that the computer poses a security risk and will be removed from the domain on Monday, February 1 if it is not upgraded by that date.
  6. On Monday, February 1, 2016, any computers still running older versions of Internet Explorer will be removed from the domain and no longer able to log in. Computers not on the domain will be removed from the network as IT becomes aware of them.

If you encounter unexpected problems with an IE 11 upgrade or applications that use it, contact IT Support to open a work order. In the meantime, you can use Firefox or Chrome browser applications as a workaround.

For more information:

General Information, Software

Campus Data Center Outage – December 28th

November 24, 2014

In its goal to keep disruptions to a minimum and during non-business hours, the IT department will be completing a campus data center power upgrade project on Sunday, December 28, 2014. From 8 am to 6 pm, there will be a major power disruption causing most centrally hosted services to be unavailable during that time. These services include:

  • Most Web Servers
  • Chemistry Stockroom System
  • BACTalk
  • DAR Systems
  • Filemover
  • Odyssey HMS Student Housing
  • AscentCompas
  • BACtalk Automated Logic Controls
  • HVAC Application
  • eSirius
  • eParking
  • “The Grid” High Performance Computer and Database
  • Library MARS
  • Metasys
  • Disability Resource Center server
  • Psychology EZReserve
  • DeepFreeze
  • Library “Guide on the Side”
  • Guest Wifi Authentication
  • Shibboleth Authentication
  • Grades First
  • WhatDoYouThink
  • InfoEd
  • Leave Keeping System
  • Bookstore Time and Attendance
  • Licensing Server
  • OwnCloud
  • Illiad
  • WordPress Blogs
  • Print Server
  • Library ArcGIS
  • Library Pharos Application
  • Read Only Domain Controller
  • KUNR Traffic Application
  • FootPrints
  • Sympa Mailing Lists
  • ARES E-Reserves
  • Facility Commander
  • iMCM G2 Mail Services

General Information

Memorial Weekend Network Upgrade

May 15, 2014

May 23 until May 26

UNR IT is proposing to use the Memorial weekend to upgrade our data center routers. There will be periods of different service outages during this time.

Further details can be found in the document outlining the UNR Network Reconfiguration.

During the upgrade, status updates will be posted to a dedicated website at

General Information

NSHE Host-On-Demand Service Ending May 1

March 20, 2014

The following information has been posted by NSHE System Computing Services.

The software, Host On-Demand, used to connect to Mustang for the administrative systems Advantage Financial, HRMS, and Legacy SIS, will no longer be an option to NSHE effective May 1, 2014.

System Computing Services recommends QWS3270 Secure client as a replacement for Host On-Demand.  We have found QWS3270 Secure to be faster and more reliable.  We share our System-wide site license with the campuses so this client software can be installed on an employee’s campus workstation and/or home computer. Please contact your institution’s IT support to  request QWS3270 Secure client.

More information on obtaining the QWS3270 software, and configuring it for use with Advantage, HRMS, and SIS can be found on the IT website.

General Information, Software