November 1, 2016
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place. It seeks to identify the origin of a problem using a specific set of steps, with associated tools, to find the primary cause of the problem, so that you can:
Determine what happened.
Determine why it happened.
Figure out what to do to reduce the likelihood that it will happen again.
August 9, 2016
Information Technology realizes that after a short break there could be some things with your account and computer that have changed, or some policies that may have been forgotten.
Here is a useful list of things to help get your semester off to a great start:
At the beginning of the semester, the Help Desk is open for extended hours.
After the initial extended hours, the Help Desk then returns to regular operating hours.
Your NetID password expires every 365 days. This may have occurred while you were away. Look out for an email notification informing you of any upcoming expiration. Update your password on the NetID Management Site. Further NetID troubleshooting may be needed.
The Information Technology department will never ask you for your NetID password.
Watch out for malicious “phishing” emails. Learn the tell-tale signs to avoid becoming a victim.
While your computer was switched off, various scans and updates will have been queued. Therefore, your computer may run a little slower than usual while these tasks are completed. During this time, your computer may require multiple reboots.
New software for your computer may be downloaded from the Software Catalog. Some software licenses, such as SPSS and Adobe Creative Cloud, can be purchased centrally through Software Registration Portal.
General access computers and IT supported labs have been updated with a new base “image”. Contact IT Support for more information.
The latest Microsoft operating system is not currently supported by Information Technology. Do not purchase this operating system on new machines unless it is required and is not being used for business critical operations.
Access to computing resources, including obtaining a NetID, is triggered automatically from the HRMS system. Get their details entered in to HRMS early to ensure they’ll have access on their first day.
If an employee needs access to HR or Financial data, please note a difference in application depending upon the access type.
Subscribe to the email@example.com mailing list to be informed about the lastest system changes and outages on campus.
December 22, 2015
Microsoft is terminating support for older versions of its popular browser application Internet Explorer on Tuesday, January 12, 2016. As of that date, Microsoft will no longer release security updates, patches, or bug fixes for all versions of Internet Explorer except Internet Explorer 11.
In an effort to keep the campus computing environment secure for everyone, all computers must be upgraded to IE 11 before February 1, 2016. If your computer is centrally managed by IT, all previous versions of IE will automatically be removed and IE 11 will be installed during the regular maintenance window. If your computer updates are managed by you or your department’s technology staff, you or your department technician must remove all previous versions of IE and install IE 11 or greater before February 1.
University of Nevada School of Medicine clinic computers will automatically be upgraded by IT separately during its regular maintenance window.
After January 12, if you are still running an unsupported version of IE on the campus network, you are putting the University at risk. All University owned computers are licensed for IE 11 under the University’s Microsoft license agreement. Unsecure computers cannot be allowed on the University network, so if you need help upgrading to IE 11, contact IT Support at (775) 682-5000 in Reno or (702) 671-5100 in Las Vegas to open a work order, or email firstname.lastname@example.org or email@example.com. Please be aware there may be additional expenses required to upgrade your computer, other software, or other equipment in order to run the latest versions. IT staff can advise departments on inexpensive ways to upgrade or replace computers in order to run currently supported operating systems and applications.
If you have an important business need that requires an older version of IE (i.e. research equipment, critical applications, etc.), you must contact IT Support with detailed computer information before Friday, January 8, 2016, so someone can assist you in finding a secure solution.
If you encounter unexpected problems with an IE 11 upgrade or applications that use it, contact IT Support to open a work order. In the meantime, you can use Firefox or Chrome browser applications as a workaround.
November 24, 2014
In its goal to keep disruptions to a minimum and during non-business hours, the IT department will be completing a campus data center power upgrade project on Sunday, December 28, 2014. From 8 am to 6 pm, there will be a major power disruption causing most centrally hosted services to be unavailable during that time. These services include:
May 15, 2014
May 23 until May 26
UNR IT is proposing to use the Memorial weekend to upgrade our data center routers. There will be periods of different service outages during this time.
Further details can be found in the document outlining the UNR Network Reconfiguration.
During the upgrade, status updates will be posted to a dedicated website at http://www.status.unr.edu.